Frequently Asked Questions (FAQ)
I have never had a website built, how does it all work?
That’s what we’re here for! Please have a look through these frequently asked questions for answers to the most common questions we get asked.
You can also take a look at our services section to learn more about what’s involved.
I already have a website, can you update or refresh the design?
It’s possible depending on the existing website but in most cases it’s more effective to rebuild it from scratch. That way you will be up to date with current technologies and everything will be shiny and new.
How long does it take to design and build a website?
The time it takes will vary from project to project, but a basic website normally takes around 4-8 weeks from beginning to end, depending on the complexity and the quality and timing of content provided by you.
Larger sites with more complex features will take longer. A timeline estimate will be provided based on information provided.
Will my website work on mobile devices?
Yes. All the websites we design and build work on all devices. The most common way to achieve this is to use a responsive design which will scale up from a mobile design to tablet and then desktop. One of the many reasons prioritise this is that Google boosts the rankings of websites that are mobile friendly.
Do you provide eCommerce/Online Store websites?
Yes, we do! Online stores are an addition to a standard website that can be included in the initial website build or added at a later stage if you are not ready to go ahead in the initial stages.
A standard store includes a Stripe payment option (which includes FPX and credit cards) for free and/or direct credit card payments at an extra cost.
Will I be able to update content myself?
Your website will be built using a Content Management system (CMS) which is a tool that makes it easy for you to update your own website, anytime, anywhere. With basic computer skills, you will be able to add and edit text, images, blog posts or products. All you need is an internet connection and a web browser.
Do you provide training?
Yes, we provide basic training. A lot of functions are quite straightforward, you will pick it up in no time.
Can you update content on my website for me?
Yes of course! If you have better things to do with your time you can leave it with us and we will take care of it.
Will you maintain the website after it’s built?
We offer a few options for ongoing website maintenance that including updating software and licenses to the latest versions, backups and security.
What is Search Engine Optimisation (SEO)?
Search Engine Optimisation is a process that helps to get your website listed closer to the top of search engine results on search engines such as Google. The higher up your site appears in search results the more chance you have of grabbing potential customers’ attention.
Do you write the content for my site?
We don’t provide content, but we can put you in contact with a copywriter who specialises in online content creation if needed.
Do you supply images for my site?
No, we don’t but we can recommend a few stock photo websites where you can purchase images if you don’t have your own. We can also buy them on your behalf.